REFERENCES I check references before sending model horses or accepting funds. I only work with hobbyists who have a positive transaction history. I do post transaction experiences, both positive and otherwise, on the Model Horse Transaction Board. Please arrange your finances before buying a model or custom slot from me. Please also be aware that shipping can be as high as $20+ within the USA. I'm pretty easy to work with, and I love my hobby and fellow hobbyists! That said, there are some bad apples out there, so due to some prior experiences and that of others posted on TMHTB, I unfortunately have to address these individuals: I WILL report tire-kickers, people who fail to meet time-payment commitments, people who are *really*, unnecessarily difficult to work with, people who pull back funds after a horse has been shipped, and scammers (of course). On my end: I provide several photos of the model, including in-progress shots of custom orders. I also provide photos of the way I am packing your horse for your approval prior to shipping., I'm honest and detailed in my descriptions, I communicate well and frequently, and I pack well & ship the same week, if not within days, of receiving payment for a model. I have green lights on the Model Horse Transaction Board (MHTB).
TIME PAYMENTS If I accept time payments for a horse, I do not refund monies sent for the model if the buyer changes their mind. Again, please plan your finances accordingly, to be sure you can complete your payments in the time agreed-to.
PLACING A HOLD I will place a temporary hold on a model IF you say the words "I want to buy the model, please place it on hold". "I am interested" doesn't necessarily mean the same thing for everyone! Holds/Sales are given on a first-contact, first-serve priority. Please do not ask me to hold a model for you unless you are *positive* you are ready and able to purchase it.
SHIPPING, RETURNS, AND LIABILITY I am a good, fast communicator and I package carefully. I *will* provide you with a tracking number the day I ship. I am *not* responsible for model horses lost/stolen/damaged while in transit to you, as this is due to carrier handling of your horse. Insurance is usually provided and that would be an appropriate recourse if something should happen to your package while in transit to you. I *will* do what I can to help you should something happen, by contacting USPS. UPS, Fed Ex, etc I am not shipping overseas at this time, unless I have worked with you previously, you are a very well-known buyer with lots of positive feedback, and you agree fully to this policy, and of course have greens on MHTB. If, for some reason, I am giving you a refund on a model horse (due to my error, such as a flaw I somehow missed, primer/paint/sealer reaction issues, etc), I will refund you, and pay the shipping cost for the return to me. The model must be returned within 3 business days and arrive in the condition I sent it in. I recommend taking photos and sending them to me as you are boxing it back up, to prevent any confusion about the model's condition prior to it being shipped back. Again, I send a lot of photos before accepting payment, and I provide you with photos of how I am packing your model, of shipping quotes directly from the carrier, and I give detailed descriptions about flaws/damage. It is unlikely that this will happen, but it can and does...
Also, I will in some cases charge a reasonable surcharge for packing materials, as the cost for this has gone up like everything else. I reuse some packing materials where I can, to help cut costs and help out the environment a bit. I'm not out to make money on "shipping & handling" and I will discuss this with you I have to buy packing supplies to ship your model. I realize some people prefer packing materials be wrapped up into the charge for the model, but I think my customers deserve to know what they're paying for.
RESIN EDITONS AND SHIPPING As of now I have not released a resin edition, but one is in the works. There will be some separate policies regarding shipping my own editions. I will include packaging, and probably shipping, fees into the price of that model.